Data Practices
This policy explains how information submitted through the website may be used to answer product, service, warranty, and support questions. The information you provide can include your name, company, contact details, country, requested tool type, and notes about a jobsite, fleet, or service issue.
Form details are used to route your request, prepare a response, and improve the clarity of support workflows. Technical notes about tool models, serial numbers, accessories, fastening materials, compressor setup, or battery platform needs are used only to understand the request.
Information may be shared with service, product, or support personnel who need it to respond. We do not publish inquiry details as testimonials, case studies, or public references without separate permission.
You may request that contact information be corrected or removed from active inquiry follow-up records, subject to operational and legal retention needs. For privacy questions, contact the support address listed on the website.